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No hidden fees, no per-user charges. Just straightforward pricing that scales with your organisation.
For small providers getting compliance + AI tools sorted.
For growing providers running real operations.
For multi-location providers + Plan Managers + Support Coordinators.
Compare what's included in each tier.
| Feature | Starter | Growth | Scale |
|---|---|---|---|
| Participant Management | |||
| Worker Management | |||
| Rostering (basic) | |||
| Team messaging | |||
| Mobile app | |||
| AI smart scheduling | |||
| Cost preview | |||
| SCHADS payroll | |||
| Penalty rates | |||
| STP reporting | |||
| Auto invoicing | |||
| PRODA upload | |||
| Compliance registers | 19 | 19 | 19 |
| eMAR / progress notes | |||
| NDIS claims + budgets | |||
| Priority support | |||
| Dedicated account manager | |||
| API access | |||
| SSO / SAML |
No per-user fees, no payroll add-on.
flat / month
est. / month*
custom / month
est. / month**
* ShiftCare: $15/user/month + $9/user payroll add-on for 30 users · ** Loonoa: $12/user/month for 30 users
You get full access to all Growth plan features for 14 days. No credit card required. You can invite your team, set up your organisation, and test every feature. At the end of the trial, choose the plan that fits you best.
Yes. You can upgrade or downgrade your plan at any time from your organisation settings. Prorated billing ensures you only pay for what you use.
No setup fees on any plan. For Scale customers, we include complimentary onboarding sessions and data migration assistance.
ShiftCare charges $15/user/month plus $9/user for payroll. For a team of 30, that is $720/month. Parkway Growth is $249/month flat for up to 100 participants, including SCHADS payroll at no extra cost.
Yes. All data is stored on Australian servers with encryption at rest and TLS in transit, behind enforced security headers and rate limiting.
Growth plans include access to our video library and help centre. Scale plans include personalised training sessions for your team, plus a dedicated onboarding specialist.
Full access. No credit card required. Cancel anytime.