Manage your independent support workers without the group chat.
Parkways Connect + gives participants and families who hire independent support workers one place to run the team: the roster, the message thread, video calls, notes after each shift and the compliance files you ask for. Every worker gets their own login and a role on your team, and none of it ever turns them into a provider's staff.
One roster for every independent worker
Put each worker on the roster in Connect + and they see their own shifts. Roles decide who can change the roster, and the participant can manage it alongside the family. When a worker leaves the team, their future shifts reopen as open shifts instead of quietly disappearing.
- Each worker sees their own shifts
- Roles decide who can change the roster
- Future shifts reopen when a worker leaves
Handovers that are written down
Workers share notes and updates after each shift in the team, so the next person on knows what happened, and you can choose which notes the participant can see in Parkways Connect. Messages and video calls happen in the same place, so nothing important lives only in one worker's phone.
- Notes and updates after each shift
- You choose which notes the participant sees
- Team messages and video calls
Screening and certificates you can see
Turn on compliance uploads and workers share files such as a screening clearance or first aid certificate with an expiry date. Each file shows as current, expiring or expired. It warns and never locks a worker out, so the decision stays yours.
- Workers upload their own files
- Current, expiring and expired at a glance
- Warns, never blocks
Your team, not a marketplace
Connect + does not find workers for you or take a cut of their rate. You bring the people you have chosen, set the switches that suit your family, and keep the relationship direct. Workers join with an invite link you send them.
- Bring the workers you already have
- Invite links you send yourself
- Switches set by your family
manage independent support workers: straight answers
How do I manage independent support workers?
Keep one roster everyone can see, one written record of each shift, and the screening and certificates you need with their expiry dates. Connect + puts the roster, the team thread, video calls, shift notes and compliance files for your own team in one app.
Does Connect + find support workers for me?
No. Connect + runs the team you have chosen. You invite your own workers with a link.
Do my workers have to clock in?
Only if you turn clock-in on for your team. Clock-in, shift notes and compliance uploads are each a switch, and none of them ever blocks a shift.
Can I pay my workers in Connect +?
Not today. Paying workers and claiming from the NDIS stay with you or your plan manager.
How much does Connect + cost?
Connect + is part of the Parkways pilot, and places are offered from the waitlist. Pricing is set after the pilot.
Free tools for NDIS providers
The same platform also runs
Checked against the live product on 1 November 2026.
Built inside a registered NDIS provider
Parcare Lifestyle runs its rosters, pay and claims on Parkway every day. A limited number of other providers are piloting it now.