NDIS rostering that bills what you roster.
Parkway builds shifts from signed service agreements and SIL house patterns, prices each one against the NDIS Pricing Arrangements and the SCHADS Award while you plan the week, and hands the delivered roster straight to payroll and claims. There is no separate timesheet to reconcile.
Shifts come from the service agreement
Each line of a signed service agreement carries a support item, a rate and a frequency. Parkway expands it into real shifts, and every shift keeps its own NDIS support item and unit price. The code is decided when you roster, so the invoice later says what the participant agreed to.
- Support item number and unit price stamped on every shift
- Recurring shifts generated from the agreement's frequency
- A shift with no agreement line still bills the catalogue code, with a warning
1:1, ratio and SIL on one calendar
Shared supports are rostered as ratio shifts. Each participant on a 1:2 or 1:3 shift keeps their own agreement item, so the shift splits correctly at claim time. A worker on a group roster clocks in once for the whole bundle.
- 1:2, 1:3 and house ratios with per-participant support items
- SIL house templates that roll forward week to week
- Sleepovers, broken shifts and overnights priced by day type
Filling gaps without the phone tree
Smart match ranks workers by skills, availability and continuity with the participant. Shift offers go out by SMS and workers reply YES or NO. Sick calls, texts and app absences land on the Rostering Desk as one item per worker and shift, so two coordinators never cover the same gap twice.
- SMS shift offers with YES or NO replies
- Rostering Desk keeps one item per worker and shift
- Expiring credentials raise a warning on assignment and never strand a participant
Evidence the shift happened
Workers clock in and out on their phone. Parkway records the location and the distance from the participant's address, captures kilometres against each participant's limit, and drafts the progress note for the worker to check and approve before clock-out.
- GPS clock-in with distance from the shift address
- Kilometres recorded per participant with limit warnings
- AI-drafted progress notes, approved by the worker
NDIS rostering software: straight answers
Can Parkway roster SIL and shared supports?
Yes. Ratio shifts carry each participant's own service agreement item and ratio, and SIL houses run from templates that roll forward each week. The billing split happens per participant at claim time.
Does it check SCHADS costs while I roster?
Yes. Each shift is costed against the worker's SCHADS classification as you place it, including weekend and public holiday penalties, overtime, broken shifts and sleepovers, so you see the margin before the shift runs.
What happens when a worker calls in sick?
The call, text or app absence opens one item on the Rostering Desk for that worker and shift. Smart match suggests cover, the offer goes out by SMS, and the item closes as covered only when every affected shift has someone on it.
Will Parkway lock out a worker with an expired check?
No. An expired or expiring credential shows as a warning on the roster and in the compliance registers. The coordinator decides, so a participant is never left without support because of a paperwork date.
How much does Parkway cost?
Pricing is set after the pilot. Pilot providers run the full platform now with the Parkway team beside them, and places are offered from the waitlist.
Read how it works in the Parkways manual
Free tools for NDIS providers
The same platform also runs
Checked against the live product on 16 October 2026.
Built inside a registered NDIS provider
Parcare Lifestyle runs its rosters, pay and claims on Parkway every day. A limited number of other providers are piloting it now.