eMAR built for disability support workers.
Workers record every dose on their phone against the participant's current medication chart. Refusals and missed doses carry a reason and who was told, PRN doses carry the reason, the observations and the outcome, and a dose still pending at clock-out is recorded as missed, never left blank.
The chart comes first
Each participant who needs medication support has a chart: regular and PRN medications, dose, route, times and prescriber. Workers can only record against a configured chart. If a chart is missing, the app says so and tells the worker to call the office. It never shows sample data or pretends to save.
- Regular and PRN medications with dose, route and times
- PRN maximum dose and minimum gap tracked
- Charts edited only by clinical roles
Every dose, refusal and PRN
A dose is recorded as given, refused, missed or held. Refusals and missed doses carry a reason code, the action taken and who was notified, and repeated refusals escalate to the prescriber. PRN doses record the reason, observations before and after, and whether it worked.
- Given, refused, missed and held, each with its reason
- PRN reason, observations and effectiveness
- Two-person checks where the medication needs one
A 24 hour tally that catches doubles
The tally counts doses across the last 24 hours, including the same medicine under a slightly different name or strength, so a second worker does not give a dose the first already gave.
- 24 hour count across matching medicines
- Minimum gap warnings for PRN
- Offline recording that syncs when signal returns
Signed off at the end of the shift
Before clock-out the worker reviews the round and signs it off. Medication events feed the participant's timeline and the medication register, so the office sees a refusal the same day, not at the monthly review.
- Shift sign-off of the medication round
- Medication register fed automatically
- Refusals visible to the office the same day
eMAR for disability support: straight answers
What happens if a participant's chart is not set up?
The worker app shows a hard stop instead of the eMAR and tells the worker to contact the office and use the paper record until the chart exists. It never shows sample medications.
Does it support PRN medication?
Yes. PRN medications carry a maximum dose and minimum gap, and each PRN dose records the reason, observations before and after, and how effective it was.
Does it work without mobile signal?
Yes. Doses are recorded offline on the worker's phone and sync when the connection returns, without creating duplicates.
Does it replace a pharmacy's Webster-pak?
No. The pack is how the medicine is supplied. Parkway is the administration record: who gave what, when, and what happened.
How much does Parkway cost?
Pricing is set after the pilot. Pilot providers run the full platform now with the Parkway team beside them, and places are offered from the waitlist.
Read how it works in the Parkways manual
Free tools for NDIS providers
The same platform also runs
Checked against the live product on 16 October 2026.
Built inside a registered NDIS provider
Parcare Lifestyle runs its rosters, pay and claims on Parkway every day. A limited number of other providers are piloting it now.