A self-managed NDIS app for the team you choose yourself.
Parkways Connect + is for participants and families who run their own team of independent support workers. You roster them, message and video call them, share notes after each shift and keep appointments in one place, and the participant can manage the team alongside you. It sits outside any provider's workforce, so it is your team, on your terms.
Your roster, your people
Add the workers you have chosen to your team and roster them shift by shift. Each person has a role on the team (owner, manager, participant, member or viewer) that decides what they can see and change, and the participant can co-manage the team by default. When someone leaves, their shifts still to come reopen so you can fill them.
- Roster the independent workers you choose
- Owner, manager, participant, member and viewer roles
- The participant can manage the team too
- Shifts reopen when someone leaves
Messages, video calls and notes in one thread
Your team has its own message thread and video calls, so the support conversation stops living across texts and personal phones. Workers share notes and updates after a shift, and appointments sit on the same calendar as the roster, so everyone works from the same day.
- A team message thread
- Video calls inside the app
- Notes and updates after each shift
- Appointments on the roster calendar
Only the checks you ask for
Clock-in, notes after a shift and compliance uploads are switches you turn on for your team. When they are on, workers are asked; none of them ever blocks a shift or a login. Compliance files a worker shares show whether they are current, expiring or expired, so a screening check or first aid certificate running out is in front of you before it lapses.
- Optional clock-in and shift notes
- Compliance files with expiry warnings
- Nothing blocks a shift or a login
Connected to the provider you already use
If you also receive supports from a provider on Parkways, your Connect + team shows inside Parkways Connect: shifts, the notes you mark as visible, appointments and a message channel for the team. A provider sees your team only if you switch oversight on, and then reads it and can post in the thread; your independent workers never become part of their workforce.
- Shows inside Parkways Connect
- Provider oversight only if you switch it on
- Your workers stay your workers
self-managed NDIS app: straight answers
What is Parkways Connect +?
An app for NDIS participants and families who run their own team of independent support workers. It covers the roster, messages, video calls, shared notes, appointments and optional compliance checks for that team.
Is Connect + only for self-managed NDIS participants?
It suits anyone who chooses and runs their own workers, which is most often a self-managed or plan-managed participant or their family. A provider can also run a sub-contract team in it, with oversight always on.
Can I pay my support workers through Connect +?
Not today. Connect + runs the team: roster, messages, calls, notes, appointments and compliance files. Paying workers and claiming from the NDIS stay with you or your plan manager.
Can a provider see my team?
Only if you switch oversight on for the team. Then the provider can read it and post in the team thread. With oversight off, a provider on Parkways sees nothing.
Is there a phone app?
Connect + runs in the browser on a phone or laptop today. The iPhone and Android apps are built and on their way to the stores.
How much does Connect + cost?
Connect + is part of the Parkways pilot, and places are offered from the waitlist. Pricing is set after the pilot.
Free tools for NDIS providers
The same platform also runs
Checked against the live product on 1 November 2026.
Built inside a registered NDIS provider
Parcare Lifestyle runs its rosters, pay and claims on Parkway every day. A limited number of other providers are piloting it now.