NDIS incident management with the reportable clock on screen.
Workers report from their phone, even without signal. The person reporting answers the section 73Z test with the law in front of them, a reportable incident starts its 24 hour or five business day countdown, and the report writes its own entries to the incident register and every other register it touches. Your team lodges with the NDIS Commission; Parkways keeps the deadline in front of them.
Reported from the shift, even offline
The worker app walks the reporter through what happened, whether it is reportable, who to call and the detail. It records the time and place, who was involved, what happened in order, witnesses, the immediate action and its outcome, and whether next of kin and police were told. With no signal the report waits on the phone and files itself when the connection returns, and a double tap still creates one incident.
- 18 incident categories, each with what counts and what does not
- Severity never set below the category's minimum
- Queued offline and filed once
- Linked to the shift and the shift note
Section 73Z, answered with the law on screen
The reporter answers both limbs: which of the six kinds of reportable incident in section 73Z(4) of the NDIS Act applies, with the carve-outs in section 16 of the Reportable Incidents Rules, and whether it is connected to supports you deliver. Parkways records the result as reportable within 24 hours, reportable within five business days or internal, with the provisions it relied on and who classified it. A person can reclassify it later with a reason, and the change is logged.
- The six s 73Z(4) categories and the Rules s 16 carve-outs
- Classification basis and classifier recorded
- Reclassification needs a reason and is logged
A countdown the whole office can see
Every reportable incident sits on the reportable watchlist as Overdue, Due soon, On the clock or Reported, and a banner on the dashboard keeps it in front of the office. For a 24 hour incident the nominated director and operations manager get an SMS, and the worker is shown a tap-to-call number for the director. Once your team has lodged in the Commission portal, marking it reported stamps the date.
- Watchlist tiles: Overdue, Due soon, On the clock, Reported
- Dashboard banner for open reportable incidents
- SMS to the nominated director and operations manager
- Reported date stamped and logged
Registers that fill themselves
Each incident writes an entry to the incident register with a case manager and the NDIS checklist tasks, and to the other registers it touches: restrictive practices, medication, falls, mealtime management, vulnerable participants, workplace injury when a worker was harmed, and continuous improvement. The participant's risk record is flagged too, so the registers match the incidents without anyone retyping them.
- Incident register entry with checklist tasks
- Restrictive practice, medication, falls and mealtime registers
- Workplace injury and continuous improvement entries
- Participant risk record flagged
Investigate, act and close
Each incident moves from reported, through the Commission step, to investigation (what was found and the root cause), an action plan (corrective and preventive actions), resolution (the outcome, and whether it was explained to the participant or their family) and closure. Every save keeps an amendment record, the page prints to PDF, and incidents stay off the family portal unless you choose to share them.
- Root cause, corrective and preventive actions
- Outcome explained to the participant or family, recorded
- Amendment history and PDF export
- Hidden from the family portal by default
NDIS incident management software: straight answers
Does Parkways lodge reportable incidents with the NDIS Commission?
No. Your team lodges in the NDIS Commission Portal, then marks the incident reported in Parkways, which stamps the date and moves it off the clock.
Which incidents does it treat as reportable?
The six kinds of reportable incident in section 73Z(4) of the NDIS Act, with the carve-outs in section 16 of the Reportable Incidents Rules. Reportable incidents get a 24 hour or five business day clock under sections 20 and 21 of the Rules.
When does the countdown start?
From the time of the incident recorded in the report. The Rules run the clock from when the provider became aware, which cannot be earlier than the incident itself. A five business day countdown skips weekends but not public holidays.
Can workers report an incident without mobile signal?
Yes. The report is saved on the phone and files itself when the connection returns, once, even if the worker taps submit twice.
Does software decide whether an incident is reportable?
No. The person reporting answers the section 73Z test with the law quoted on screen, and a person can reclassify it later with a reason. The incident category only suggests which limb to look at.
How much does Parkway cost?
Pricing is set after the pilot. Pilot providers run the full platform now with the Parkway team beside them, and places are offered from the waitlist.
Free tools for NDIS providers
The same platform also runs
Checked against the live product on 17 October 2026.
Built inside a registered NDIS provider
Parcare Lifestyle runs its rosters, pay and claims on Parkway every day. A limited number of other providers are piloting it now.