Support coordination with the provider's records open.
Parkways Coordinator gives the support coordinators you work with their own sign-in and a caseload built from your records: plan end dates, how much of each signed agreement has been invoiced, approved shift notes, the incidents you choose to share, documents and messages. You decide what each coordinator sees, participant by participant.
A caseload that sorts itself
The caseload board reads each participant's plan end date, signed NDIS service agreements, invoiced spend, open incidents, upcoming supports and yearly check-ins, then sorts people into Act now, Watch, Steady and Not active. Tiles count plans ending inside 90 days, open incidents and check-ins due, so the coordinator starts with the person who needs them.
- Act now, Watch, Steady and Not active bands
- Plans ending inside 90 days, open incidents, check-ins due
- Flags a funded line that runs dry before the plan ends
- Search by name or NDIS number
You choose what each coordinator sees
Access is granted per participant. Five switches control notes, PDF downloads, incidents, goals and financial details, and anything not granted shows as Not shared instead of raising an alert. Your office sets up each coordinator's email and password login, and marking a coordinator inactive ends their access.
- Per-participant grants for notes, PDFs, incidents, goals and financials
- Logins set up by your office
- Access ends when a coordinator is marked inactive
The participant file, straight from the source
Each participant file has Overview, Notes, Budget, Documents, Requests and Uploads. Notes are the approved shift notes your workers wrote, filtered by date and exported to PDF or CSV. Budget shows funding by category and recent spend against your signed agreement, and Documents holds signed agreements and the compliance documents you share.
- Approved shift notes with PDF and CSV export
- Budget by category and recent spend
- Signed agreements and shared documents
Requests and messages without the email chain
Coordinators message your support team in a thread for each participant, request a document or a notes report for a date range, upload the plan copy when you ask for it, and complete the yearly check-in form, all inside Parkways. The caseload calendar shows every roster and appointment for their people, including group, ratio and SIL shifts.
- A message thread for each participant
- Document and notes report requests
- Plan copy upload and the yearly check-in
- Caseload calendar across 1:1, group, ratio and SIL shifts
support coordination software: straight answers
Who is Parkways Coordinator for?
NDIS providers and the external support coordinators they work with. The provider links each coordinator to the participants they coordinate and decides, participant by participant, what that coordinator can see.
Can a support coordinator bill their time or write case notes in Parkways?
Not today. Coordinator is a live view of the provider's records, with messages, requests, uploads and the yearly check-in. Support coordination time, case notes and invoicing stay in the coordinator's own system.
What does a coordinator see about the budget?
With the financial grant, funding by category and recent spend against the provider's signed service agreement, and a flag when a funded line will run out before the plan ends. It is the provider's agreement, not the participant's whole NDIS plan.
How does a coordinator sign in?
With an email and password that the provider's office sets up, or a sign-in link sent by email. Marking the coordinator inactive ends their access.
Can coordinators see incidents?
Only when the provider grants View incidents for that participant. Without the grant the section shows as Not shared.
How much does Parkway cost?
Pricing is set after the pilot. Pilot providers run the full platform now with the Parkway team beside them, and places are offered from the waitlist.
Free tools for NDIS providers
The same platform also runs
Checked against the live product on 17 October 2026.
Built inside a registered NDIS provider
Parcare Lifestyle runs its rosters, pay and claims on Parkway every day. A limited number of other providers are piloting it now.