This is the Word template from the Parkways NDIS Audit Pack, written and used by a registered NDIS provider. It has 19 sections, from supports and prices to cancellations, plan reviews, complaints and ending the agreement, with your organisation's details marked in brackets. It is free when you join the Parkways pilot waitlist.
Word document. The download link appears as soon as you have joined.
What the Practice Standards ask for
The service agreements standard in the Core module looks at whether each participant understands their supports and how those supports will be provided. An auditor checks more than the signature, so the template ends with a record of how you explained it and gave a copy.
“a clear understanding of the supports they have chosen”
Practice Standards Rules Sch 1 cl 20
What is in the template
The agreement is written to be read by the participant, in plain English, with these sections.
- The parties and the participant's representative
- The supports, prices, invoices and payment
- Supports outside the plan
- Cancellations and no-shows
- When funding runs low or runs out
- Plan reviews, reassessments and new plans
- Changing the agreement
- What we will do, what we ask of you, and your rights
- Feedback, complaints and disputes
- Ending the agreement
- Privacy and information sharing
- A record of explanation, a copy and signatures
Before you use it
Replace the bracketed details, then have your Board or Principal review it against your own services and state. The complaints section names the Queensland consumer agency, so swap that if you operate elsewhere. It is a template, not legal advice.
It does not cover supported independent living or specialist disability accommodation, which need their own agreements. It also refers to a Services and Supports Schedule and a Change to Supports Agreement, which come with the Core Audit Pack.
NDIS service agreement template: straight answers
Is the template really free?
Yes. Join the Parkways pilot waitlist and the download link appears straight away. There is nothing to pay.
Can I edit it?
Yes. It is a Word document, so you can change anything to suit your services.
Does it work for SIL or SDA?
No. Supported independent living and specialist disability accommodation need their own agreements. Those are in the Module 5 and 5A add-on.
What is not included?
The Services and Supports Schedule and the Change to Supports Agreement it refers to. Both are in the Core Audit Pack.
Sources
Read from these editions on 5 November 2026. This guide explains the rules; it is not advice on one person's pay or one incident.
- National Disability Insurance Scheme (Provider Registration and Practice Standards) Rules 2018, Compilation No. 6 (1 July 2026)
- NDIS Quality and Safeguards Commission, The quality audit process