NDIS billing that starts at the roster.
Delivered shifts become NDIS invoices and bulk claims without retyping. Each line is priced against the NDIS Pricing Arrangements and Price Limits in force on the day of service, routed by who manages the plan, checked before it goes out, and matched when the money lands.
Priced when you roster
The support item and price are stamped on the shift when it is rostered, so billing reads a decision already made. Public holidays recode to the right day type, short notice cancellations follow the cancellation rules, ratio shifts split per participant, and provider travel bills the travel item.
- Dated price guide, so past shifts keep the price in force that day
- Public holiday and day-type recoding
- Short notice cancellation and provider travel lines
One run, three kinds of payer
NDIA-managed lines go into a bulk payment request file for the myplace provider portal. Plan-managed invoices go to the plan manager and self-managed invoices to the participant or their nominee, each with the payer's own label on the line.
- Bulk claim file for NDIA-managed participants
- Invoices to plan managers and self-managed payers
- Funding splits when one participant has more than one payer
Checks before anything is sent
A preflight runs over every invoice. It catches duplicate lines, ratio shifts claimed above the per-head price, shifts delivered but never billed, and lines still sitting on a placeholder code. Delivered and billed are reconciled line by line.
- Duplicate and over-claim checks
- Unbilled delivered shifts surfaced
- Delivered versus billed reconciliation
Paid, matched and mirrored
Remittance advices from plan managers are read and matched to the invoices they pay, and anything that does not match waits in a queue for a person. Invoices, credit notes and payments mirror to Xero, which stays your ledger while billing runs in Parkway.
- Remittance advices matched to invoices
- Unmatched payments queued for review, never guessed
- Invoices, credit notes and payments mirrored to Xero
NDIS billing software: straight answers
Does Parkway submit claims to PRODA directly?
Parkway builds the bulk payment request file in the format the myplace provider portal accepts, and you upload it there under your provider login. Plan-managed and self-managed invoices are sent from Parkway.
Which price guide does it use?
The NDIS Pricing Arrangements and Price Limits, loaded by date. A shift is priced at the limit in force on the day it was delivered, so a July price change does not reprice June.
Does it work with Xero?
Yes. Invoices, credit notes and payments mirror to Xero. Invoices are created and corrected in Parkway and Xero follows, so the two never disagree about a line.
What about shifts with no service agreement?
They still bill. Parkway uses the catalogue support item for the service and flags the shift so the agreement can be fixed, rather than dropping the revenue.
How much does Parkway cost?
Pricing is set after the pilot. Pilot providers run the full platform now with the Parkway team beside them, and places are offered from the waitlist.
Read how it works in the Parkways manual
Free tools for NDIS providers
The same platform also runs
Checked against the live product on 16 October 2026.
Built inside a registered NDIS provider
Parcare Lifestyle runs its rosters, pay and claims on Parkway every day. A limited number of other providers are piloting it now.