A VisualCare alternative, built by a provider that made the move.
Parkways is NDIS software built inside Parcare Lifestyle, a registered NDIS provider in Logan, which ran on VisualCare and moved its rosters, shift notes and claims onto Parkways in 2026. Shifts come from signed service agreements, SCHADS pay is worked out in the platform, and the invoice, the bulk claim file and the pay line read one roster.
Is Parkways an alternative to VisualCare?
Yes. Parcare Lifestyle, the provider Parkways is built inside, moved its rosters, shift notes and claims from VisualCare to Parkways in 2026. Parkways rosters from service agreements, works out SCHADS pay, runs an eMAR and worker, family and coordinator apps, and produces invoices and NDIS bulk claim files from the roster.
VisualCare facts checked on their website on 1 November 2026. See the side by side.
Built and run inside a registered provider
Parcare Lifestyle, a registered NDIS provider in Logan, Queensland, runs its own rosters, pay and claims on Parkways every day. Features are used there on real SIL houses, ratio shifts and casual SCHADS staff before other providers see them, and pilot providers work with the same team.
- 1:1, ratio and SIL shifts on one calendar
- Every pilot provider runs the whole platform
- Database in Sydney, sub-processors published
SCHADS pay worked out inside the platform
Each worker carries a SCHADS classification and pay point. Parkways applies weekend and public holiday penalties, overtime, minimum engagement, broken shift and sleepover rules to every rostered shift, compares its rates with the Fair Work Commission's pay database, and sends the approved pay run to Xero Payroll as draft payslips or produces an ABA bank file.
- Shift cost shown while you roster
- Pay findings are prompts a person approves
- Draft payslips to Xero Payroll, or an ABA file
Billing decided when you roster
The NDIS support item and price are stamped on the shift when it is rostered, so the invoice, the bulk claim file and the pay line all read one record. NDIA-managed lines go into a bulk payment request file, plan-managed and self-managed invoices go to the right payer, and a preflight catches duplicates and over-claims before anything is sent.
- Bulk payment request file for NDIA-managed lines
- Remittance advices matched to the invoices they pay
- Invoices and payments mirrored to Xero
Every part on every pilot account
Pilot providers run the whole platform, with no plan tiers to choose between. That includes the eMAR, participant budget tracking, the Connect app for participants and families, the Coordinator app for support coordinators, 31 compliance registers and a Training Hub of 124 modules that updates the training register.
- Core, Workers, Coordinator and Connect apps
- Budgets tracked against what has been billed
- 124 training modules in the platform
Parkways and VisualCare, side by side
Every VisualCare cell comes from VisualCare's own website, checked on 1 November 2026, and links the page it came from. "Not stated" means their site does not say either way. It does not mean they lack it.
| Feature | Parkways | VisualCare |
|---|---|---|
| Rostering with calendar views | ||
| SCHADS award interpretation | Not stated | |
| Payroll for support workers | Built in | Payroll named on site |
| NDIS claims | Bulk claim file | Claims named on site |
| Compliance tools | 31 registers | |
| eMAR medication administration | Not stated | |
| Participant budget tracking | Not stated | |
| Support coordinator app | Not stated | |
| Family and participant app | Not stated | |
| GPS clock-in | Not stated | |
| Staff training library | 124 modules | Not stated |
| Data hosted in Australia | Database in Sydney | Not stated |
Which one fits
Parkways fits when
VisualCare may fit when
VisualCare alternative: straight answers
Where do the VisualCare details on this page come from?
From VisualCare's own website, read on 1 November 2026, and each cell links the page it came from. Where their site does not say either way, the table says Not stated. Check their current pages before you decide.
Can we bring our data across?
The Parkway team brings it across: participants, workers, documents and compliance records. You review everything before switching over, and your data stays exportable at all times.
Where is participant data stored?
Participant records are stored in Sydney (AWS ap-southeast-2), encrypted in transit (TLS) and at rest (AES-256). Some supporting services, such as AI drafting and video recordings, process data overseas. Each one and its region is listed on our sub-processors page.
How much does Parkways cost?
Pricing is set after the pilot. Pilot providers run the full platform now with the Parkway team beside them, and places are offered from the waitlist.
What Parkways does, job by job
Other comparisons
VisualCare facts checked on their website on 1 November 2026. VisualCare is a trademark of its owner; Parkways is not affiliated with it.
Built inside a registered NDIS provider
Parcare Lifestyle runs its rosters, pay and claims on Parkway every day. A limited number of other providers are piloting it now.