Progress notes are your evidence of support delivered. Auditors, plan reviews and incident investigations all lean on them.
What a good note covers
- 1What support was delivered and how the participant engaged.
- 2Observations: mood, health, behaviour, anything out of pattern.
- 3Progress against goals where relevant.
- 4Any follow-up needed, flagged clearly.
How Parkways helps
Workers complete notes in the worker app at the end of each shift. The AI note assistant can turn brief observations into a structured, professional note, and note quality checks nudge for missing substance. Notes marked visible to the participant appear in the family portal, so write with that audience in mind.