Most questions have an answer already in the app. Reach for these before you phone in.
Help and policies
- 1Open Help to search these how to guides. Ask in plain words, for example how do I clock in, and it points you at the right guide.
- 2Open Policies for the full policy library. It is searchable and always the current version, so you are never reading an out of date PDF.
Message the office
- 1Use Messages for your channels with the office and your teams. Ask there when a person needs to answer.
- 2For anything urgent or a participant safety issue, phone the office on call, do not wait on a message.
Not sure whether something is an incident? Report it as a standard incident and message the office. Better logged than missed.