Help inside the app

1Search these guides from Help in whichever app you are in. Ask in plain words, for example how do I clock in.
2On desktop, press Cmd+K for global search across pages, participants and these guides, and use the AI chat panel to ask a question.
3In the worker app, open Help for guides and Policies for the full, always current policy library.

Ask a person

1Message the office in team chat for anything that needs a human.
2For anything urgent, phone the office on call rather than waiting on a message.

When it cannot wait

If it might be an NDIS reportable incident, do not sit on it. Report it in the app and phone Nicholas Dodemaide, Director and Incident Manager, on 0400 378 009. The 24 hour Commission clock starts the moment any of us becomes aware. See Reporting an incident.