Parkway is one system for an NDIS provider's participants, rostering, finance, compliance and clinical records, with AI assistance built in.
There are four surfaces, each built for a different person on the care team. They share the same data underneath.
The four apps
- 1Parkway Core (the dashboard): the full back office for admins, coordinators and finance. Open it at /dashboard after logging in.
- 2Parkway Workers: the mobile app support workers use on shift. Clock in, see shift details, complete notes and forms, log medications and incidents.
- 3Parkway Connect (for participants and families): a link-based portal. No password needed, the link is the key.
- 4Parkway Coordinator: link-based access for external support coordinators with participant timelines and document access.
Roles
Every staff login has a role that controls what they can see: admin (everything, including team management), coordinator (operations, participants, compliance, clinical), finance (money pages plus read-only compliance) and worker (the worker app only).
Workers never see the dashboard. If a worker logs in they are taken to the worker app automatically.
Where to go next
If you are setting up the organisation, read Setting up your organisation. If you are a support worker, read the Worker quick guide. If you are a family member or support coordinator, read Using the family portal.