Set up the chart first
Each participant who needs medication support gets a medication chart (regular and PRN medications, doses, times, prescriber). Workers can only record against a configured chart.
If a chart is not set up, the worker app shows a hard stop screen instead of the eMAR. It will not show sample data and it will not pretend to save. The worker is told to phone the office and document on paper until the chart exists.
What workers record on shift
- 1Administration: each due medication with the administration code, co-signed where required.
- 2Refusals and missed doses: reason code, details, action taken and who was notified. Repeated refusals trigger escalation to the prescriber.
- 3PRN: reason, pre and post observations with pain scales, effectiveness and timing.
- 4Carer-administered doses: witnessed and logged with the carer's details.
Remember
A missed or wrong medication is recorded internally and managed clinically. On its own it is not an NDIS reportable incident; it only becomes one if the outcome itself reaches a reportable category such as serious injury. See Reporting an incident.