Every incident, whether a worker filed it in the app or you logged it, lands in the incident register. Managing it through to closed is a desktop job.
Work the incident
- 1Open Compliance, then Incidents. Each incident carries the facts, the reportable classification and follow up actions.
- 2Progress it through the workflow (open, investigating, action in progress, resolved, closed) so the register shows live status.
- 3Complete the follow up actions raised for the case manager, and record the outcome.
If it is reportable
The reportable classification is decided by the statutory two limb test at report time. If an incident is reportable, the 24 hour NDIS Commission clock is already running and only the authorised approver can submit the notification. See Reporting an incident for the test.
Incident progression is desktop only. The Core app shows alerts but cannot log or advance an incident, so a reportable incident needs someone at a laptop. Escalate to the Director on 0400 378 009 first, do not let the clock ride on finding a computer.