Who you are buying from
The Parkways NDIS Audit Pack is sold by Parkways Software Pty Ltd ABN 54 697 911 890 ("Parkways", "we"). Payments are processed by Stripe. Prices are in Australian dollars and include GST. You receive a tax invoice for every payment.
What you are buying
You are buying a licence to use digital documents, not the documents themselves. The licence is set out at parkways.com.au/packs/licence and in the 00 Start Here folder of your pack. It covers one organisation: the one named in your order.
Your pack contains the documents in the bundles you chose, plus the Start Here folder. We fill in the organisation details you give us. Anything a form asks for each time it is used, such as a date or a person's name, is left for you.
Delivery
Your pack is made after your payment clears and is usually emailed to you within a few minutes. The download link works for 7 days. Your order page can send you a fresh link at any time while your order is active.
Check the details you enter. They go into every document. If you made a mistake, reply to your delivery email and we will re-make the pack once at no cost.
Your responsibility to review
The documents are templates. They are not legal, clinical or compliance advice. Before you adopt them, review each one against your services, your registration, your state or territory and current law, and have your Board or Principal approve it.
Updates subscription
The Updates subscription renews yearly at the price shown when you subscribe, unless you cancel. While it is active, each new version of the pack is re-made with your details and emailed to you. The Complete Library includes 12 months of updates from the date of purchase.
You can cancel the subscription at any time by emailing hello@parkways.com.au. Cancelling stops the next renewal; you keep every version already delivered.
Errors and refunds
If a document has an error we made, tell us and we will fix it and re-deliver your pack at no cost.
If the pack is not as described, ask for a refund within 30 days of purchase and we will refund you. When we refund an order, its download links stop working and the licence ends.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights.
Limitation of liability
To the extent the law allows, we are not liable for any indirect or consequential loss arising from the use of the documents, and our total liability for an order is limited to the price you paid for it. Where the Australian Consumer Law allows us to limit our liability for a failure to meet a guarantee, our liability is limited to supplying the documents again or paying the cost of having them supplied again.
Privacy
We collect your name, email and your organisation's details to make and deliver your pack, issue your tax invoice and send you updates you have paid for. Stripe processes your payment; we never see or store your card details. Your details are stored in Australia. Your logo is deleted 90 days after delivery. You can ask to see or correct your information, or make a complaint, by emailing hello@parkways.com.au. Our privacy policy at parkways.com.au/privacy explains more.
Law
These terms are governed by the law of Queensland.