The NDIS certification pack, matched to the modules in your registration
Start with the Core module, then add the modules your registration covers. Your details are already in every document.
In short
A certification audit is for higher risk or more complex NDIS supports. It has a desktop stage and an onsite stage, with site inspections and interviews with staff and participants. Everyone starts with the Core module, and your initial scope of audit sets which extra modules apply. The Parkways Core Audit Pack covers the Core module, the HR and Workforce Pack covers your workforce documents, and add-ons cover Modules 1, 2A, 5 and 5A.
Who it is for
Providers whose initial scope of audit from the NDIS Commission names a certification audit, and registered providers preparing for a recertification or a mid-term audit. The mid-term audit covers governance and operational management, which are in the Core Audit Pack.
Updated . Sources: The quality audit process (NDIS Commission); Provider Registration and Practice Standards Rules 2018, Compilation No. 6.
The bundles for this audit
Core Audit Pack · $1,490 + GST
Governance, rights, operations and the registers an auditor asks for
HR and Workforce Pack · $990 + GST
Staff handbook, screening, training and discipline records
Module 1 High Intensity Add-on · $790 + GST
If you are registered for high intensity daily personal activities
Module 2A Behaviour Support Add-on · $590 + GST
If you implement behaviour support plans
Module 5 and 5A SDA and SIL Add-on · $790 + GST
If you provide specialist disability accommodation or supported independent living
What the auditor tests, and the documents behind it
Common focus areas in a certification audit, with the pack documents that cover each.
Governance and leadership oversight
- POL-GOV-004: Governance Policy
- POL-GOV-008: Quality Management and Continuous Improvement Policy
- AUD-AUD-001: Internal Audit Schedule - Core
Risk and incidents
- REG-AUD-013: Risk Register
- POL-RTS-007: Incident Management and Reporting Policy
- REG-AUD-008: Incident Management Register
Complaints and participant rights
- POL-RTS-006: Feedback and Complaints Management Policy
- REG-AUD-002: Complaints Register
- POL-RTS-011: Promoting and Protecting Rights Policy
Staff files
- FRM-HR-006: Staff File Checklist
- POL-HR-004: Worker Screening Recruitment Selection and Suitability Policy
- REG-AUD-016: Training and Development Register
Service agreements and support plans
- AGR-OPS-001: NDIS Services Agreement
- FRM-SP-001: Client Support Plan
Emergencies
- POL-GOV-003: Emergency and Disaster Preparedness Policy
- FRM-EMER-001: Client Emergency Plan
- REG-AUD-006: Emergency Test Register
NDIS certification pack: questions
Which documents do I need for a certification audit?
Policies and procedures for the Core module and any modules in your scope, plus records showing you follow them. In stage 2 the auditor looks at how you are using them.
Which add-on modules do I need?
Your initial scope of audit sets them. Tick what your registration covers in the pack finder and it shows the cheapest pack that has it all.
Does this cover the mid-term audit?
The mid-term audit covers the governance and operational management standards, any standard that needed a corrective action plan, and anything extra the NDIS Commission requires. The Core Audit Pack holds the governance and operations documents.
Will the pack get me certified?
No document can do that alone. Your auditor tests how your systems work in practice, so your team has to use the documents and keep the records.
More: the NDIS audit guide and the NDIS audit checklist. These are templates, not legal advice.