The NDIS verification pack, for the four standards your audit reviews
Risk, complaints, incidents and human resources: the policies, forms and registers, with your details already in.
In short
A verification audit is a desktop review of documents for lower risk, lower complexity NDIS supports. It looks at four standards in Schedule 8 of the Practice Standards Rules: risk management, complaints management and resolution, incident management, and human resource management. The Parkways Core Audit Pack holds the risk, complaints and incident documents, and the HR and Workforce Pack holds the human resource documents.
Who it is for
Providers whose initial scope of audit from the NDIS Commission names a verification audit, which is often sole practitioners and small practices in professionally regulated fields. If your scope names certification, use the certification pack instead.
Updated . Sources: The quality audit process (NDIS Commission); Provider Registration and Practice Standards Rules 2018, Compilation No. 6.
The bundles for this audit
Core Audit Pack · $1,490 + GST
Risk, complaints and incident policies, forms and registers
HR and Workforce Pack · $990 + GST
Human resource, screening and training policies and records
What the auditor reviews, and the documents that answer it
The four verification standards from Schedule 8, with the pack documents that cover each.
Risk management
- POL-GOV-009: Risk Management Policy
- REG-AUD-013: Risk Register
- FRM-RSK-001: Risk Assessment Form
Complaints management and resolution
- POL-RTS-006: Feedback and Complaints Management Policy
- REG-AUD-002: Complaints Register
- FRM-FB-001: Feedback and Complaints Form
Incident management
- POL-RTS-007: Incident Management and Reporting Policy
- REG-AUD-008: Incident Management Register
- FRM-INC-001: Incident Report Form
Human resource management
- POL-HR-001: Human Resources Management Policy
- POL-HR-004: Worker Screening Recruitment Selection and Suitability Policy
- REG-AUD-016: Training and Development Register
- FRM-HR-006: Staff File Checklist
NDIS verification pack: questions
What does a verification audit look at?
Four standards: risk management, complaints management and resolution, incident management, and human resource management. It is a desktop review, so the auditor works from your documents.
Do I need the whole library for a verification audit?
No. The Core Audit Pack and the HR and Workforce Pack hold the documents for those four standards.
What else does the auditor ask for?
The qualifications and professional memberships listed in the NDIS Commission's documentation guide. Those records are yours to supply.
How do I know I need a verification audit?
The initial scope of audit the NDIS Commission gives you names the audit type. The Commission's registration groups table lists the audit for each support.
More: the NDIS audit guide and the NDIS audit checklist. These are templates, not legal advice.